March 25, 2009

餐廳業者漸漸不加收10%服務費

http://tw.news.yahoo.com/article/url/d/a/090323/1/1gja7.html

According to the news article above, recently, restaurants in Taiwan had started to collect 10% service fees. Long and behold, the collection of 10% service fees started to turn into a habit in Taiwan as well.

However, due to the recent worldwide Economy influences, many restaurants have begun to take another route. In exchange for saving the service fees, restaurants have started to ask the customers to pay in cash.

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I think this will undoubtedly influence the so called habit of paying service fees. Even though I had spent twelve years living in U.S., I have never gotten used to paying service fees. It is not to say that I do not pay them, but just that I have never understood the meaning of paying service fees. To me, if I was a restaurant owner, giving the customers the best of the services would be the basic of the basics, in my opinion. Why? Simple, because if the customers love your food, the environments of your restaurant, AND your services, then that will undoubtedly leaves an impression in their mind. The advantages will be, retaining the customers for future businesses, and possibilities of new customers because of a very simple logic (What do you do when you saw a good movie, or had a really good experience at a restaurant? You tell your friends and families, of course! It's called word of mouth).

So in reality, I would like to give the world Economy my appreciation. Whether or not the restaurant owners will still uphold the new habit, accepting cashes in exchange for the extra service fees, will be a question for the future, but at least for now, restaurant owners will have a new homework in their hands. What will they have to do to retain their customers? What kind of impressions are they leaving in the customers' minds?

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