Car Shopping - Practice Round
The first dealer I contacted, for practice round, did not have the model I want. I emailed to inquire about Civic DX (the most basic model), stating I have absolutely no color preference. (It's quite frustrating that ALL dealers keep pressing me for color preference, which I perceive as just a gimmick for them to say "Oh, that color is in high demand, and I have another customer looking at it...and in actuality, I'm too cheap to pay extra for color). ;)
Here's my exchange with their sales consultant:
Now, in your inquiry it states that you're looking for a 2009 Honda Civic Sedan with a Automatic transmission. It is a wonderful vehicle that will surely exceed your expectations. Have you driven the Civic before? If so, when was the last time you drove it?
What are your top three color preferences? When you visit our dealership I want to make sure that I have the right vehicle in stock with the right color combination. Are there any accessories you are considering adding to your Civic to further personalize your new Honda? I would like to make sure that I have all the information for my records so we can keep your transaction time to a minimum.Keep in mind this excerpt was 1/5 of the reply. I replied back saying there's no color preference, nor desire to purchase any options.
This is when things get interesting:
Thanks for getting back to me, please let me know what is the best day and time that works for you to come in and test drive a Honda so we can talk about details like what model do you prefer and the color.Slightly frustrated (all I want is just a price quote):
No -- we do not plan on visiting if we can't get a price quote ahead of time. If you can't provide a price quote (2009 Honda Civic, no options, color whatever), we'll drop this lead.And another email from her to beat around the bush,
I have no problem to give you a price quote ahead of time. Would be nice to know on what trim level, is it Civic DX,LX,EX,EX-L.....? Are you looking for a price quote that buys the car or you are looking for the price quote to go shop around with?Didn't I state Honda Civic DX in my very first email? Even if I did forget, why would it take 3 emails from me for her to ask the very basic question? Now I know why this place was getting really low ratings.
She replied back,
We are selling cars not numbers, when you drive a car with out air conditioning system (DX model) is it worth of savings, no power door locks with auto-lock drive away future, no cruise control, no security system with remote entry...this all the futures that DX model does not have.No air condition?! No air condition!! ARE YOU FREAKING KIDDING ME?! I don't expect basic models to have power door locks, cruise control, etc. I've rolled down my own car windows before! But air condition...!! Do I have to purchase my own 4 wheels as extra...? I ran to Jacqueline for some reality check...alright, it's possible for new cars not to have air condition.
I never replied back to her. I think that's enough for practice...and even if I had wanted to purchase a car from this place, her unwillingness to be straight with me just left a bad taste.
Lesson #1. If the sales person keeps beating around the bush, it's not a good sign.
Few days later, her manager emailed me:
Below you will find information on the Honda Civic along with a few other options.He gave me a prie quote for what I was asking, along with price quote on 2 alternative vehicles. It's unforunately he came to the rescue too late, as his email was very informative and professional.
[to be continued...]



