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July 9, 2009

Review on A Post of Piracy in Malaysia from My E-Commerce Blog

Allow me to first justify the disadvantages of pirated software:
 • The software can get you into a lot of trouble in lawsuit, you could in fact face imprisonment or a heavy fine, from using various type of illegal software. 
 • Pirated software has no guarantee, warranty or refund policy. It could stop working at any time. 
 • Pirated versions of software have a tendency to be full of bugs, they are very hard to setup and you will not be able to get access to any critical updates. 
 • The ruin of ethics of citizens. 


It is better to get rid from piracy problem. After reading the post, I wonder how long does it needs to take to banish piracy in Malaysia. Everybody knows that piracy problem is very serious and critical in Malaysia. According to the blog, our government is fighting the piracy problem through enforcement and education. Through the enforcement, policemen need to have more operations to raid companies that use illegal software as well as the illegal vendors who sell the pirated software. The offenders are all around in Malaysia, and they are in a large amount of number, notice that there are so many pirated software can be found in night markets, shopping malls, cyber cafes, and in Malaysian houses. Even though the offenders do being caught in red by the policemen, this illegal activity is still mushrooming very promptly. How sad it is for the policemen and for Malaysian citizen? By the way, we have not yet considered the matter that lots of the policemen who take bribe (duit kopi) when executing operation. Moreover, the cyber law is also weak to encounter the piracy problem in the cyber world. It seems useless to combat piracy problems, however, actions are better taken than not. 

The targeted groups such as professionals, companies, public and IT malls are to be educated to understand the importance of respecting Intellectual Property. My point of view is that the youngsters should be educated the most as they are controller in the future, aren't they? The importance of respecting Intellectual Property, consequences of expanding piracy problem should be instilled when they are young and let them to change in the coming days. 

Every cloud has a silver lightning, may the problem can be settled down as much as possible and may Malaysia becomes better and better. 



Links :

http://ecommerze.blogspot.com/search/label/Legal

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July 9, 2009

Review a local, transactional e-commerce site-blooming.com.my



In Malaysia, there are many transactional e-commerce sites, for example lelong.com.my, mphonline.com.my, mudah.my and others. Besides that, people even can buy flower via internet. One of the popular online buying flower website is Blooming.com.my.



Blooming Florist began operation in year 1981 and is managed by May and Martin Cheah. It has grown from a small retail shop to its present set-up of five retail outlets in Petaling Jaya, Kuala Lumpur and a head office/workshop cum retail outlet in Kelana Jaya. Blooming is also networked more than 100,000 florists worldwide through its membership on Interflora Pacific Sdn Bhd.



All products shown in website www.blooming.com.my are for deliveries within Malaysia, both east and west Malaysia. Deliveries outside of Malaysia are done through Interflora. Interflora is a network of Florist whose membership now exceeds 75,000. Blooming.com.my is a member of Interflora. This network enables flowers to be delivered worldwide by reliable member florist located all over the world.



Payment methods of Blooming are online credit card payment (VISA or Mastercard, AMEX, Diners Club, JCB), online banking (Maybank2u.com, RHB e-banking, Hong Leong e-Payment, FPX), Kawanku ATM, Open Bill Payment and cash payment.

    

Verified by Visa or Mastercard Securecode provides security to protect customer. Verified by Visa confirms customer identity when customers make purchases at participating online stores. Furthermore, Blooming also protect the customer privacy, for example SSL. When customers place their order or access their account information, SSL encrypts all information put by customer before it sent to Blooming.

According to the flower seasons in a year, Blooming uses different flower and material according to the availability and seasonality of flower and material. In Blooming.com.my, customer can buy many types of flowers, like Orange lilies, Gerberas, Roses, Mix lilies. In Blooming.com.my, there are many products sell by Blooming. For example,
                                
                   1. Flowers                                  2. Hand Bouquet          
    

     

            5. Wines                     6. Estee Lauder Perfume
                                                           and Flowers                        

Besides these, there are also many products in Blooming. If you are interested in, you can visit www.blooming.com.my for more information. Customer also can shop by occasions. Blooming make different product according to different occasions. For example, congratulations, happy birthday, new baby, wedding flowers, get well soon, sympathy and condolences.

Futhermore, Blooming has provided quality products, good services, instant delivery and etc. It has won many awards like Superbands Malaysia 2003/2004, Asia Pacific-Entrepreneur Excellence Award, Golden Bull Awards 2005.

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July 8, 2009

Corporate Blogging: A new marketing communication tool for companies

In this day and age, the hottest media and the hottest method for communicating with customers, employees, business partners and competitors are through corporate blogging. More and more companies and corporations are turning to blogging as a way of communicating within the industry. The main purpose of corporate blogging is to serve as a two-way conversation between the company and the customer. It is important to allow the readers to share their opinion on the blog. The bloggers and employees should be encourage to post and respond to comments to keep communicating with readers.


Corporate Blogging can be divided by three types which are Internal Blogs,External Blogs and CEO Blogs.

1. Internal Blogs usually participated by employees by sharing the informatin and discuss the important issues in the company which may be help the oraganization to collect the intelligent and have a better understanding within the employee's category. It is most useful in enabling bottom-up Knowledge Management in the company.
2. External Blogs is a web blog which allow employees, team or spokesperson to share their views. It usually used to promote or announce the lastest products or services provided by that particular company. It also can receive feedback from customers,suppliers or stakeholders. Any feedback or comments receive from outside the company or organisation through the blog  to get them.
3. CEO Blogs is which only used by CEO in the organization to share and discuss the important issues.
There is a lists of corporate blogs is available at The New PR/Wiki-Corporate Blogs list and CEO Blogs list.


As a communication tool, a corporate blog help a company in such areas such as:
1. Customer Relationship: To get a understanding a company can do in the market. Deep knowledge of situations and conditions of a market will allow companies to get a clear picture of which type will be its potential customer need. Knowing the market means forgaing a closer relationship with customers. This relationship can capture the ustomer need both expressed implicitly and explicitly. By using corporate blog such a goal can be achieved, Th rough the corporate blog, a company can provide information such as tips on how to use a product, after sales service and so on. Customers are allowed to lodge complaints and make suggestions to the company through the blog.
2. Media Relation: A corporate blog can serve as a tool to convey important information related to a company in an interactive manner, both internally (among employees) and externally (to suppliers , partners and creditors).
3. Product/Idea Testing: Any company wish to provide product that fulfill customer needs. In such a case, measurement of market acceptability of a product and market research is needed. A corporate blog is a medium that can solicit feedback for market research. Besides, a corporate blogs can serves as a medium to test the prototype or idea of a product before it is launched to the market.
Corporate Blogging is a very useful tool for any company or organization, it provides the user the lastest information and could publicize the lastest products to the user as well. However, there are still a lot of people who not used to the blogging function yet and it need more time to develop on it.






Links:
5 outstanding corporate blog
Top 25 Blog Posts on Corporate Blogging (2008 / 2009)
The Big List of Big Brand Corporate Blogs
Top 10 Trends in Corporate Blogging 2009

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July 8, 2009

E-government in Malaysia: Its implementation so far and citizen's adoption strategies

E-government refers to the application of information and communication technologies to transform government service delivery and management processes to facilitate timelier and easier interaction between governments and citizens. The implementation of e-government in Malaysia was initiated by the introduction of the Multimedia Super Corridor (MSC) in year 1996 (YUSOFF, 2002). The aim of e-government is to reinvent Malaysia into the Information Age.

The 7 pilot projects of the Electronic Government Flagship Application are as follows:
 
Government to Citizen

1. Electronic Services (E-Services)
This project allows citizens of Malaysia to engage in transaction with government agencies, such as the Road Transport Department (RTD); private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) via electronic means.

 2. Electronic Labor Exchange (ELX)
It is a storage for labor market information, enable employers and job seekers to communicate on the same platform to systematic matching of job seekers to job vacancies. (http://www.jobsmalaysia.gov.my/jcs/index.faces )

3. E-Syariah
It is aims to improve the quality of services in Syariah courts. Also, this project is able to enhance the Islamic Affairs Department’s effectiveness through better monitoring and coordination of its agencies and improving the management of its 102 Syariah courts.

Government to Business
1. E-Procurement
This system enables suppliers to sell goods and services to the Government through the online environment. It has taken off with the introduction of eperolehan that all suppliers can obtain tender documents and submit bids on the internet.
Government to Government
1. Human Resource Management Information System (HRMIS)
This project provides a single interface for government employees to perform human resource functions effectively and efficiently in an integrated environment. The aims are to improve paperless human resource management capabilities and automate human resource managerial and operational processes. 

2. Generic Office Environment (GOE)
GOE provides a collaborative environment where efficient communication, interact and share information across all workers in a timely manner.

3.Project Monitoring System (SPP II)
It provides a new mechanism for monitoring implementation of development projects, incorporating operational and managerial functions, and knowledge storage throughout various government agencies and statutory bodies.

 Besides that, e-government also offers others services online such as renewal of driving licenses, electronic filing of income tax forms and employment opportunity. Within the 8th Malaysian Government plan, the government agencies are expected to and have launched websites as digital service portals. Companies Commission of Malaysia, Road Transport Department, the Royal Malaysian Police, the Subang Jaya Municipality and the Election Commission are examples of such agencies that have improved their services to the public by allowing inquiries and searches to be made online.


Citizen Adoption Strategies
a) Most people do not use e-government services because they have not confident to the secure system. As a result, the Malaysia government conducts security policies to protect the privacy of citizens and assuring them their personal information will be secured.

b) The e-government should be an end-user or demand driven service. For example, offer multiple languages in the website. Most of the government websites had in the past been in Bahasa Malaysia. However, there are English versions now.

c) The information provided in government website are accessibility and usefulness, make it easier for citizens’ access to the information. The Malaysia government provides citizen-centered approach that enables to satisfy every citizen.

d) Malaysia Government tries to understand what citizens need and guarantee rapid response to citizen needs to improve the service quality. Moreover, the government agencies also cooperate with private sector to enhance the type and number of services provided online.

e) Educate public about the advantage of using E-Government by organize promotional events and activities to enhance the knowledge of public towards the existence of E-government services. For example, publish the advertisement in newspaper to show them what types of services are offered.

f) Government also should provide incentives to online users such as payment discount or longer payment period to attract users continue using the online services.

E-government services provide many benefits to the government as well as its citizen. As a conclusion, Malaysia Government should adopt better strategies to attract more people to use the online services in their daily activity.


Links:

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