June 27, 2006

thoughts after working for 5 months

Why does the salary of a reservation agent is lower than the salary of other related departments? For examples: Front office and Sales. However, we definitely are working as hard as they do and our responsibilities are as much as they do. I believe that sometimes we definitely work harder than other employees but we are still getting less salary. In addition, the overtime is never being calculated into our days off as promised by our manager. Maybe this is the reason that the turn over rate in the reservation dept is pretty high.

One reason that this job is so unfair to me is because I do not think it is fair that we are getting the same pay as her after 3 months.

I interned at Grand Hyatt Taipei for about 4 months and I graduated with a bachelor degree of hotel management at NYU. I started working as an agent without any classes or training from HR and front office; however, I think I caught up the job flow in a decent degree. Now, I am picking up phone calls after 3 months with 4 days training. I can do a shift by myself efficiently.

She graduated from a local school in Tainan. She had classes from HR and front office. She tried hard to learn, but she was confusing herself the more she learned. She does not have the basic hotel knowledge. Most importantly, she does not have the ability to speak English on the phone or to anyone who speaks English. She is afraid of talking or contacting people. She does not know Vincent is an American name. She does not know Shirley is a girl’s name. She does not know the meaning of revenue. She needs a dictionary to reply any messages at work. She will not be able to pick up any phone calls even if she almost worked here for 3 months.

I believe that there are definitely other candidates for this job can do much better than she does. Why are you wasting time and money to keep someone like this, why can you try to find someone better at this job? At least the people in this department do not need to spend time to be an English tutor for her. This is just my own opinion; I know the department and the managers definitely have your concerns. I am not asking a change from this situation, but I just wanted to let the team know my feelings. I definitely like the entire reservation team.

But I learned a new thing from this experience, the next time I negotiate about my salary amount at interviews; I would be tougher on the salary because money matters in this world.

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  • 1樓

    1樓搶頭香

    嗯…我懂,我都懂

  • jessicaaaqq at July 1, 2006 06:01 PM comment | prosecute
  • 2樓

    2樓頸推

    可~~可以用中文打一篇嗎..

  • alibula1000 at August 22, 2006 03:56 AM comment | prosecute
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